Privacy policy

Who we are

Chimera Store runs this online shop and decides why and how your personal data is used (the “controller”). To ask about your data, contact Chimera Store through the contact details shown on this site.

What we collect

• Your account: name, email address and password (stored only as a one-way hash).
• Your orders: items, prices, delivery and billing addresses, phone number if you give one, and the delivery and return status.
• Your payment: card payments are handled by our payment provider; we receive the result and the last digits of the card, never the full card number.
• Your choices: whether you accept marketing email, and your cookie choices.
• Technical data: your IP address and browser details, used to run the shop, limit abuse and find faults.

Why we use it

• To take, deliver and support your orders, and handle returns and refunds (contract).
• To keep the shop secure and prevent fraud and abuse (legitimate interest).
• To send marketing email, only if you agree; you can withdraw at any time from your account or the link in each email (consent).
• To meet tax, accounting and legal duties (legal obligation).

Who receives it

Only the services we need to run the shop: payment processing, delivery carriers, email delivery, hosting and error monitoring. They may use your data only to provide their service to us. We do not sell your personal data.

How long we keep it

Order and invoice records are kept for as long as tax and accounting law requires. Account data is kept until you delete your account. When you delete your account we anonymise your personal details; orders and money records we must keep stay, without your identity.

Your rights

Depending on where you live you may have the right to access, correct, delete, export or restrict the use of your data, to object to it, to withdraw consent, and to complain to your data protection authority.

From your account you can download your data and delete your account. For anything else, contact Chimera Store through the contact details shown on this site.

Cookies

We explain the cookies and similar storage we use, and how to change your choice, in the cookie policy.

Changes

We may update this policy. The current version is always on this page.