Returns and refunds

Your right to return

You may return most items for a refund within the return window stated on your order page. Where the law gives you a longer or broader right of withdrawal, that right applies instead.

Condition

Items should be unused and in their original packaging, with any tags attached. We cannot take back gift cards, items made to your specification, or items the law excludes from returns, such as sealed goods opened for hygiene reasons.

How to return

• Sign in and open the order in your account, or look it up with your email and order number.
• Choose the items and the reason, and request the return.
• Follow the instructions we send. Where we provide a return label it is shown on the return.

Refunds

When we receive and check the return we refund the items to the original payment method, usually within a few business days; your bank may take longer to show it. If you agree, you can be refunded as store credit instead. Original delivery costs are refunded where the law requires.

Faulty or wrong items

If an item is faulty, damaged or not what you ordered, contact Chimera Store through the contact details shown on this site and we will repair, replace or refund it, and cover the cost of returning it.

Exchanges

To exchange an item, return it and place a new order, or ask us to arrange an exchange for you.