Shipping policy
Where Chimera Store ships, how long it takes and what it costs.
Where we ship
We ship to the countries offered in the country selector at the top of the shop. If your country is not listed we cannot deliver there yet.
Choosing a delivery option
At checkout you see the delivery options and prices for your cart and address. The price you see there is the price you pay for delivery.
How long it takes
Orders are dispatched on business days after the cut-off time stated on the delivery page. Delivery times are estimates counted in business days after dispatch; they are not guaranteed, and carriers may be delayed by weather, customs or holidays. Our usual times are on the delivery page.
Tracking
When your order ships we email you the carrier and tracking details, and your order page shows its progress. You can look up an order without an account from the order lookup page.
Customs, duties and taxes
Where an order crosses a border, the recipient may owe import duties or taxes. Where we collect them at checkout they are shown there; otherwise the carrier or customs office charges them on delivery.
Problems with delivery
If an order is late, damaged or missing, please contact Chimera Store through the contact details shown on this site with your order number and we will make it right.